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Hyro is a premium Australian electrolyte hydration brand designed for everyday wellness. Our electrolyte sachets provide optimal hydration with a science-backed formula containing 500mg Sodium, 250mg Potassium, 100mg Magnesium, and 45mg Vitamin C. Simply mix one sachet with water to stay properly hydrated throughout your day.

Each Hyro pouch contains 15 sachets, giving you plenty of hydration support to get you through your week with ease.

We currently offer: Lemon Lime, Orange Mango, Tropical, and Blackcurrant Crush. We also have a Variety Pack that includes a mix of flavours. Watermelon is coming soon! Check our website for the latest availability.

Hyro Electrolyte Formula: Sodium 500mg, Potassium 250mg, Magnesium 100mg, Vitamin C 45mg.

Ingredients: Mineral Salts (Sodium Chloride, Magnesium Citrate, Potassium Chloride), Acidity Regulator (Citric Acid), Natural Flavours, Natural Sweeteners (Steviol Glycosides), Natural Colours, Vitamin C (Ascorbic Acid).

Hyro contains a scientifically-formulated blend of electrolytes:

• 500mg Sodium - the primary electrolyte lost through sweat, helps prevent hyponatremia and supports fluid absorption.
• 250mg Potassium - works with sodium to regulate fluid balance, supports muscle and nerve function, helps prevent cramps.
• 100mg Magnesium - involved in over 300 enzyme reactions, supports muscle relaxation, energy production, and recovery.

Hyro uses mineral salts, specifically Sodium Chloride, Magnesium Citrate, and Potassium Chloride, to support hydration and electrolyte balance.

Hyro uses Steviol Glycosides, a natural sweetener derived from the Stevia plant. The natural flavours and colours are sourced from ingredients like red radish extract.

The extremely small quantities of maltodextrin used in our flavour system are nutritionally negligible and included solely for functional stability. Maltodextrin is a plant-derived carbohydrate widely used in natural flavours to keep them stable, free flowing and easily soluble.

Each Hyro sachet contains less than one gram of maltodextrin, contributing fewer than three calories, which is well below thresholds shown to influence blood glucose. At these trace levels, Hyro's sugar-free claim is accurate under FSANZ standards. Individuals with therapeutic requirements such as strict ketogenic diets or diabetes management should seek guidance from their own health or medical professional.

Yes! Hyro is made with natural ingredients. We're sugar-free, contain no artificial sweeteners, no artificial colours, and no artificial flavours. Our products are also vegan and keto-friendly.

Hyro is vegan, keto-friendly, sugar-free, and contains no artificial sweeteners, colours, or flavours. If you have specific dietary concerns or allergies, please check the full ingredient list on our product pages or contact our support team.

Simply tear open a sachet and pour the contents into 350-500ml of water (adjust to your taste preference). Stir or shake until dissolved, and enjoy! Most customers find one sachet per day is perfect for maintaining optimal hydration, though you can use more on active days or when you need extra hydration support.

Customers report experiencing: less thirst throughout the day, fewer headaches, improved focus and mental clarity, better workout recovery, more steady energy levels (without the crash), and healthier-looking skin. Results vary by individual, but most customers notice improvements within the first few days of consistent use.

Hyro works great any time of day! Popular times include: first thing in the morning to kickstart your hydration, before or during workouts, in the afternoon to beat the energy slump, or any time you feel thirsty or dehydrated. Many customers keep sachets at their desk, in their gym bag, and at home for convenience.

Absolutely! Hyro is designed for daily use. Consistent daily hydration is the key to experiencing the full benefits. Most customers use one sachet per day as part of their wellness routine.

While Hyro contains natural ingredients, we recommend consulting with your healthcare provider before using any supplements during pregnancy or breastfeeding.

Hyro is formulated for adults. For children's hydration needs, we recommend consulting with a paediatrician before use.

Yes! Hyro is HASTA (Human and Supplement Testing Australia) certified, which means every batch is tested for WADA (World Anti-Doping Agency) prohibited substances. Athletes at all levels - from weekend warriors to elite professionals - can use Hyro with complete confidence that it won't cause a positive drug test or breach anti-doping regulations.

HASTA (Human and Supplement Testing Australia) is one of the world's leading independent sports supplement testing and certification programs. HASTA tests products for over 200 WADA-prohibited substances to ensure they are safe for athletes who are subject to drug testing. The HASTA certification means Hyro has been rigorously tested and verified to be free from banned substances.

Yes. Through our HASTA certification, every batch of Hyro is tested for substances prohibited by WADA (World Anti-Doping Agency). This includes stimulants, anabolic agents, hormones, and other banned substances. Our commitment to third-party testing ensures the highest level of safety and transparency for athletes.

No. Hyro contains no stimulants, no banned substances, and no artificial ingredients. Our formula is simple: essential electrolytes (sodium, potassium, magnesium), Vitamin C, and natural flavours and sweeteners. Every batch is HASTA-tested to confirm it's free from prohibited substances.

Our first-time customer offer gives you 50% off your first order so you can try Hyro for half price when you select AutoShip. Essentially, you're getting a 2 for 1 deal on your first order. After that, when you stay subscribed to 2 or more pouches, you'll unlock 20% off all future pouch orders plus free shipping, along with free gifts in order 3 (Water Bottle worth $35) and order 5 (Variety Pack worth $49.95).

After your first 50% off order, your ongoing subscription gives you 20% off all pouch purchases. For 1 pouch, you'll receive 20% off + paid shipping, and for 2 or more pouches, you'll receive 20% off + free shipping - all automatically applied, no code needed.

If you've been charged, it means your scheduled subscription order has been processed. Hyro subscriptions are set to auto-ship so you never run dry - you can pause or skip at anytime and are free to cancel AutoShip anytime after 14 days from your first order being placed. This ensures we can fulfil, ship and you can trial our product.

Yes - the offer is available only to new customers who join Hyro AutoShip. You'll receive 50% off your first order, followed by 20% off all future pouch orders plus free shipping when subscribed to 2 or more, along with free gifts as you continue.

No code needed - just be sure to select the AutoShip 50% Off option when selecting your first order.

You can cancel after 14 days - this allows us to fulfil, send and you to trial Hyro. If you cancel, you'll lose access to member pricing, the ongoing 20% discount, free shipping, and free gift rewards that come with AutoShip. Most members stick around because it's better value, more convenient, and keeps hydration effortless.

The first-time customer offer is only for new Hyro customers who haven't ordered before. If you've ordered previously, you're not eligible to receive the offer. Any customers found trying to take unfair advantage of the new customers promotion will be restricted from future orders.

Absolutely. Even with the offer active, you can swap flavours, adjust delivery frequency, or pause your subscription anytime from your account.

We like to reward consistency - so your Hyro subscription comes with a couple of perks along the way:

• Order 3: You'll get a free Hyro water bottle (worth $35) automatically added to your order.
• Order 5: You'll score a free Variety Pack (worth $49.95) to mix things up.

These gifts are our way of saying thanks for sticking with us. If your subscription is cancelled before the qualifying order ships, you'll miss out on that reward - so keep your hydration streak going to claim the free gifts.

To cancel your subscription:

1. Login into your account at drinkhyro.com/a/account/login
2. Click [Subscriptions]
3. Locate your subscription and click [Manage]
4. Click [Cancel Subscription]
5. Proceed to complete the steps to successfully cancel your subscription.

Note: New customers will need to wait 14 days before cancelling their new subscription in order for it to be fulfilled and processed.

If you need to skip your next delivery, simply log into your customer portal at drinkhyro.com and navigate to your subscription settings to select 'Skip' on your upcoming order. You can also contact our support team and we'll be happy to help you skip a shipment.

To pause your subscription, log into your customer portal at drinkhyro.com and navigate to your subscription settings to select 'Pause Subscription'. Your subscription will remain on hold until you choose to resume. You can also reach out to our support team for assistance.

To resume a paused subscription, log into your customer portal at drinkhyro.com and select 'Resume Subscription'. Your next delivery will be scheduled automatically. Our support team can also help you resume your subscription.

The 14-day period ensures we can fulfil your order, ship it, and you have enough time to properly trial Hyro. Most customers who give Hyro a proper trial become lifelong fans. During this time, you can skip or pause your subscription if needed.

We're sorry for any confusion! Our subscription details are clearly displayed on the product page and at checkout, including the AutoShip terms and the 50% first-order discount. If you have concerns, please contact our support team.

To apply a promo or discount code: Proceed to checkout and enter your code in the 'Discount Code' field. Click 'Apply' to see your new total before finalising your order. Only one code can be used per order. If you're having trouble entering your promo code, please try clearing the cache on your web browser or trying on a different device.

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please login to send us a message immediately after placing your order.

Yes! We offer fast and free shipping for orders over $79 within Australia. AutoShip subscribers with 2 or more pouches also receive free shipping on all orders.

Yes, we offer express shipping for domestic orders only for $9.95. Please keep in mind that order processing can take up to 24 hours (business days only), but under normal circumstances if an order is placed before 3PM Monday-Friday, it will be processed and sent out same day. Australia Post Express Post estimated timings: 1-2 business days (NSW), 1-3 business days (QLD, VIC, SA, Perth Metro).

Delivery times vary depending on the destination and the shipping method selected. Order processing can take up to 24 hours (business days only), but under normal circumstances if an order is placed before 3PM Monday-Friday, it will be processed and sent out same day. We ship Hyro from Sydney. Standard Delivery: Typically arrives within 2-5 business days (Metro vs Regional). Express Delivery: Typically arrives within 1-3 business days (Metro vs Regional).

We try our best to accommodate shipping address changes. However, if your order has already been fulfilled, it may be sent to the original shipping address provided. In such cases, we recommend that you try to pick up the parcel from the initial delivery address if possible. We also update your shipping information for future orders to prevent any reoccurrences. To make up for any inconvenience, we might include a complimentary item in your next order.

Once your order ships, you'll receive an email with tracking information. You can also log into your customer portal at drinkhyro.com to view your order status and tracking details.

First, check your tracking information for the latest delivery status. If your tracking shows the order was delivered but you haven't received it, check with neighbours or your building management. If you still can't locate your order, please contact our support team and we'll help resolve the issue.

We're sorry for the inconvenience! Please contact our support team right away with photos of the incorrect or damaged items. We'll arrange a replacement shipment as quickly as possible.

Once your refund request has been received and processed, you will be notified via email when the refund has been issued. Please allow 5 business days for the refund to reflect in your account.

If you've paid for Express shipping but your order was dispatched via standard shipping, our team will work swiftly to refund the amount paid for the Express service. We apologise for any inconvenience caused by shipping delays and assure you that we value the timely delivery of your products.

Yes! We offer a 30-day money-back guarantee on your first order. If you're not completely satisfied with Hyro, contact our support team within 30 days of receiving your first order. The guarantee covers up to one pouch ($39.95) of your initial purchase.

Our 30-day money-back guarantee applies to first-time orders only and covers up to one pouch ($39.95). If you're not happy with your Hyro experience within the first 30 days, we'll make it right. This guarantee is designed to let you try Hyro risk-free.

We don't accept returns of opened or used products for hygiene reasons. However, our 30-day money-back guarantee on first orders means you can try Hyro risk-free. If you received a damaged or incorrect product, please contact our support team for a replacement.

If you're within 30 days of your first order and not satisfied, contact our support team. We'd love to understand what didn't work for you - often we can suggest a different flavour or usage approach that might be a better fit. If you still want to proceed with a refund, we'll process it promptly.

Electrolytes are essential minerals that help regulate fluid balance, muscle function, nerve signaling, and energy production. You lose electrolytes through sweat, daily activities, and even breathing. Plain water alone doesn't replace these vital minerals - that's where Hyro comes in.

Common signs of dehydration include: persistent thirst, headaches, fatigue or low energy, difficulty concentrating, dry skin, dark-coloured urine, and muscle cramps. If you experience these regularly, you may benefit from better electrolyte balance.

While water is essential, it doesn't contain the electrolytes your body needs for optimal hydration. When you drink plain water without electrolytes, your body may not retain it as effectively. Electrolytes help your cells actually absorb and utilise the water you drink.

Unlike many sports drinks that are loaded with sugar, artificial sweeteners, and artificial colours, Hyro is sugar-free, naturally flavoured, and contains no artificial ingredients. We focus on providing the electrolytes your body actually needs without the unnecessary additives.

Absolutely! Hyro is perfect for pre-workout hydration, during exercise, and post-workout recovery. Many athletes and fitness enthusiasts use Hyro to maintain optimal performance and speed up recovery.

An account is automatically created when you place your first order. You'll receive an email with instructions to set up your password and access your customer portal.

Visit drinkhyro.com and click on the account/login icon, or go directly to drinkhyro.com/a/account/login. Enter your email and password to access your customer portal where you can manage orders, subscriptions, and account details.

Click 'Forgot Password' on the login page and enter your email address. You'll receive a password reset link via email. If you don't see the email, check your spam folder or contact our support team.

Log into your customer portal at drinkhyro.com and navigate to your payment settings. You can update your card details or add a new payment method from there.

Yes! Your complete order history is available in your customer portal. Log in at drinkhyro.com to view past orders, tracking information, and invoices.

We appreciate your interest in offering Hyro products through your business. To support retailers and distributors, we have a dedicated wholesale application process in place. If you would like to apply, please visit our website and navigate to ABOUT > WHOLESALE, where you can submit your inquiry. Our team will review your application and be in touch to discuss the next steps.

Yes, we are always looking to partner with Australian retailers or distributors. At the moment, wholesale is only available within Australia. We're keeping things local to ensure we can deliver the best service and support to our partners here. Expanding wholesale overseas is something we'd love to explore down the track, so stay tuned.

You can reach our friendly support team via email or through the chat function on our website at drinkhyro.com. We're here to help with any questions about products, orders, or subscriptions!

Our team typically responds within 24 business hours. We aim to get back to you as quickly as possible, though response times may vary during peak periods or holidays.

We're always happy to help! Contact our support team through the website chat or email, and we'll get back to you as soon as possible with the information you need.

Hyro + Creatine is creatine combined with our Hyro electrolyte base, so it's Hyro and creatine in one. It's designed to support your hydration and training.

Hyro + Creatine uses creatine monohydrate.

Yes. Hyro + Creatine contains our Hyro electrolytes, so it's Hyro plus creatine, not creatine on its own.

Each stick contains 5g of creatine, and there are 2 serves per stick.

Each stick has 5g of creatine with 2 serves per stick. For how much is right for you personally, we'd always recommend checking with your GP or healthcare practitioner.

Yes, it's vegan-friendly.

Yes, Hyro + Creatine is both keto-friendly and gluten-free.

Yes, Hyro + Creatine is HASTA approved.

Yes, Hyro + Creatine is available on AutoShip, so you get 20% off ongoing along with all the usual subscription benefits.

It's our giveaway tied to the Hyro + Creatine launch. Every qualifying creatine pouch gives you an entry for a chance to win a guaranteed AUD $50,000 cash prize.

Just purchase a Hyro Perform Lemon Lime or Raspberry pouch at drinkhyro.com.au, either as a one-off or on subscription. Each qualifying purchase automatically gives you one entry.

Yes. Every qualifying Hyro + Creatine pouch counts as an entry, including your subscription orders while the promotion is running.

Your entry is locked in the moment you purchase, so you're all set. The Vault unlocks once all pouches have sold, and once it does we'll email you a secure link to submit a code for your chance at the prize. There's nothing more you need to do for now.

The Vault unlocks once all 10,000 pouches have sold. Once it opens, everyone with an entry is emailed a secure link to submit a four-digit code for a shot at the $50,000. We'll let you know the moment it happens.

There's one guaranteed cash prize of AUD $50,000. Each entry lets you submit one four-digit code (0000 to 9999); if it matches the winning combination, you unlock the Vault and win, subject to verification.

Entry is open to Australian residents aged 18 and over, excluding residents of South Australia and the ACT.

Due to promotional regulations, the $50K Vault giveaway just isn't open to residents of SA and the ACT. It's only the giveaway that's restricted, your order is completely unaffected.

No, refunding a qualifying order also cancels its giveaway entry. If you ask us for a refund on a creatine order, we'll let you know first so you can decide.

The full terms and conditions are available on drinkhyro.com.au.